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Image by matthew reyes

At Charmed By Hill,  we strive to make every piece of  jewelry as precious and beautiful as the moment it commemorates.


If your item arrives damaged, incorrectly designed, please let us know immediately and we do our best to accomodate you. To get in touch concerning a return or cancellation, please email us here at


Absolutely no refunds or exchanges on any order.


Once your order has been submitted we are immediately beginning the process of production of your personalized items. Therefore, we do not accept cancellations. 


Charmed By Hill reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. 

Custom orders take 2 weeks for production. Once completed it will be shipped within two business days. If you need your order sooner please contact me directly via email or by telephone. 

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